Refund Policy
Your application fee
The $50 application fee covers the time spent reviewing your application, checking public records, and meeting with you for your screening interview. If you're approved, it also includes your seat at your first mixer.
You can cancel your application for a full refund until midnight of the third business day after you apply (not counting Sundays and holidays). Just email cancel@thegenxtable.com to let us know, and your refund will be issued within 10 days. We don't start reviewing applications until this window has passed.
After those three business days, the application fee is non-refundable, whether or not you're approved.
Your first mixer
If something comes up and you can't make the mixer included with your application, cancel at least 24 hours before the event and we'll move your seat to a later mixer one time.
Mixer tickets
Your refund depends on when you cancel:
- At least 48 hours before the event: you'll receive a full refund of your $25 ticket.
- At least 24 hours before the event: you'll receive a $25 credit toward a future mixer.
- Within 24 hours of the event, or if you don't show: no refund or credit is available. We get it—life doesn't always cooperate. But if you can't make it, a quick heads-up goes a long way. It lets us offer your seat to someone on the waitlist and saves your tablemates from glancing at the door all evening.
How credits work
A credit is worth one mixer ticket and can be used for any future mixer. Credits can't be applied to premium experiences or other events. Credits expire at the end of your 12-month approval period, so be sure to use yours before then. They have no cash value and can't be transferred to someone else.
How to cancel
Email cancel@thegenxtable.com with your name and the date of the event. The time your email arrives is the time we use to decide your refund or credit.
If we cancel or reschedule
If we have to cancel or move an event, we'll email you right away. You can choose a full refund or a seat at another mixer. Just reply within 7 days to let us know. If we don't hear from you by then, we'll issue a full refund automatically.
Premium experiences
From time to time we may offer special events at an additional cost. These may have their own cancellation terms, which will be clearly stated when you purchase.
What isn't refundable
Refunds aren't available for dissatisfaction with an event, for not connecting with someone, or if you're removed from an event for violating our Code of Conduct.
For full details, please see our Terms of Service. Questions? Reach us anytime at hello@thegenxtable.com.